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Business Analyst

Expert in Salesforce solutions, user experience and product development. With years of experience and a passion for helping businesses succeed, I'm here to help take your project to the next level.

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My Story

I'm a Business Analyst that specializes in Salesforce projects. With a background in data analysis and an understanding of Agile methodology, I bring a unique perspective to the table. My stakeholders appreciate my product management expertise, and ability to creatively solve problems while improving processes.
 

What I Offer

Innovation

Pardon the cliche, but I like to think outside the box. My motivation stems from an unquenchable appetite to learn, and improve my skills whenever possible. I then take what I learn and apply it to my projects. You can count on me staying on top of the latest trends and helping you prepare for a brighter future.

Salesforce Experience

I have 5 years of experience operating in Salesforce for 3 different Fortune 500 companies. My tenure in Salesforce spans across 4 different Salesforce orgs, and I have vast experience in Sales Cloud, Service Cloud, and Experience Cloud. I'm constantly on Trailhead and staying up to date with Salesforce's latest features. 

UX/UI Design

I've worked with a variety of stakeholders across multiple departments, and have a deep knowledge on what makes the optimal Salesforce experience. Part of my skills include elicitation, developing personas, and mocking up wireframes. I know many user pain points in Salesforce, and know how to avoid these when building out an org. 

Product Management

Developing a product and maintaining it is hard work. Thankfully my 5 years operating in an Agile environment has given me the background on how to handle the product development life cycle. I've managed backlogs, introduced new features, and operated in Scrum. Not only do I know how to manage a product, but I know how to develop a fruitful Agile culture that enhances productivity.

Desk and Stationery
“A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”

Not sure who came up with that, but I love it!

Past Experiences

I've worked with 3 Fortune 500 companies and helped maintain 4 different Salesforce organizations

Service Name

Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.

Service Name

Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.

Service Name

Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.

Let's Talk

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651 307 0077

© 2023 by Shane Munasinghe

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